This section describes general information about jtapi and then goes into greater detail about the level of support ae services jtapi provides for interfaces and associated methods. All of these services are integrated into a single. The programmers reference is bundled in the javadoc directory of the sdk. The cisco unified jtapi test tool initial window appears, as shown in figure 1. Unlike the competing telephony application programming interface from microsoft and intel, it was a serverbased system that did not. The xtapi project is aimed at someday growing up to be a reference implementation for jtapi.
Tsapi for avaya communication manager programmers reference, issue 5, june 2011 iii corporate function, or a directory entry in the administrative database utilized by the software that permits one user to. The client gives applications access to communication manager call processing. Type name latest commit message commit time failed to load. What are cti standards and how is the technology controlled.
The tsapi links screen is displayed, as shown below. Telephony application programming interface wikipedia. But avoid asking for help, clarification, or responding to other answers. Jtapi is a scalable, extensible api integrating both firstparty and thirdparty call. Jtapi agent viewer agent viewer is a guibased sample application that demonstrates the call center agent related capabilities of the java telephony api jtapi supported by avaya aura application enablement services ae services. One is just telephony and the other is telephony services.
Tsapi and jtapi have their own specific commands, but they essentially do the same things. The jtapi sdk windows installer is no longer available. Avaya aura ae services jtapi sample applications and. A thick client is a program that you install on your pc or mac. Cisco cucm provifes both tapi and jtapi, though ive often heard of their tapi implementation described as quirky and undesirable, so jtapi is more often used. The difference is similar to that between the phone on your desk tapi and pbx in your companys comms closet tsapi, with the exception that since its all in software you could write a program using tapi to do much of what a pbx does. Application enablement services devconnect program. I recommend you download the jtapi test tool that corresponds to the cucm version you are using and see what events you get. Essential jtapi is the first nutsandbolts, taskoriented tutorial and reference for getting results with jtapi fastregardless of your level of telephony applications experience. Application enablement services tsapi client ms windows release 4.
Implementations of jtapi will be available for existing computertelephony integration platforms such as sun microsystems sunxtl tm, microsoft and intels tapi, novell and avayas tsapi, and ibms callpath. Apr 12, 2014 for tsapi and jtapi, ae services provides two types of licenses. Cheat sheet on writing jtapi client programs to access the pbx switch. Avaya support products avaya aura application enablement. It lists the tsapi constructs, the java version the java class of the tsapi constructs, the jtapi objects to which they are converted, and the method to be used for the conversion. Other well known cti standards in the industry are jtapi, tsapi and tapi. Java voicexml interpreter a free voicexml interpreter for java with an open architecture for custom extensions. Computer telephony integration, also called computertelephone integration or cti, is a. Nov 27, 2016 get notifications on updates for this project.
For tsapi and jtapi, ae services provides two types of licenses. There is a jtapi implementation for asterix for example. Cti standards are application programming interfaces apis and call control. Tsapi basic user license often referred to as either an agentbased license or a station based license. Csta, jtapi, tapi, tsapi and dmcc ensure that a cti operates properly. The jtapi sdk includes the jtapi client and is available for download from. The foundation of tsapi is the european computer manufacturers associations ecma standard cti definition of computersupported telecommunications. This workstation has the lucent tserver software loaded onto it. Computer telephony integration and apis tao, zen, and tomorrow. Looking for online definition of jtapi or what jtapi stands for. At this time it is not the intention to cover every jtapi package, just the core and media packages are covered.
The extension mobility service works by downloading a new. To start the cisco unified jtapi test tool, navigate to the folder on your pc in which you unzipped the files, and doubleclick. Jtapi provides a clientside interface to the tsapi service, and as such, enables access to third party call control capabilities provided by avaya aura communication manager as an evolution server. Jtapi for communication manager is a high level java api, based on the sun jtapi standard.
Devconnect members can order the tsapi sdk via the procurement option. Aug 18, 2011 telephony server application programming interface tsapi is a computer telephony integration standard that enables telephony and computer telephony integration cti application programming. Different versions of tapi are available on different versions of windows. Refer to the section setting up your computer to run jtapi applets in chapter 3 of avaya multivantage application enablement services tsapi, jtapi, and cvlan client and sdk installation guide document id 02300543 release 4. It is an extensible application programming interface api designed to scale for use in a range of domains, from firstparty call control in a consumer device to thirdparty call control in large distributed call centers. You have to find an implementation for whatever telephony solution you are using. Avaya aura application enablement services aes slideshare.
We are using phone cisco my computer has already been connected to my telephone. It takes up disk space and is typically invoked with a doubleclick. Avaya aura communication manager feature description and implementation 555245205 1. Still, i worked on the team that built nortels tsapi server software. Jtapi is just a specification much like jdbc, you need a specific driver for whatever solution you are using. Telephony services application programming interface tsapi. Portability is useless in this case because tapi only exists on windows and there is no comparable thing especially with. Telephony server application programming interface tsapi is a computer telephony integration standard that enables telephony and computer telephony integration cti application programming.
Frankly, i wasnt a tsapi fan since i felt it was too closely aligned with lucent and their definity pbxs. The jtapi apis and sdks have been updated with avaya aura release 7. Avaya aura application enablement services jtapi sdk linux. Application enablement services tsapi client ms windows. Telephony services 1 jtapi client programmers guide issue 1.
Nov 12, 20 tapi, tsapi, and jtapi were written for thick clients. Fetching latest commit cannot retrieve the latest commit at this time. Jtapi java telephony application programming interface is a javabased application programming interface api for computer telephony applications. Most pbx systems come with a service provider for tapi but only very few for jtapi.
Jtapi java telephony application programming interface. Cisco unified jtapi developers guide for cisco unified. To administer a tsapi link, select ae services tsapi tsapi links from the left pan of the management console. Applications written using the java telephony api are portable across the various computer platforms and telephone systems.
Windows and linux versions of the client and sdk are available. Several extension packages provide additional telephony features. It has been used in production for over 3 years for a screen pop application, as well as for monitoring calls queued to hunt groups. Telephony server application programming interface wikipedia. Thanks for contributing an answer to stack overflow. Telephony development consultant spencer roberts introduces the jtapi architecture, showing how jtapi cooperating classes and core packages can serve as call models. If the tsapi or dmcc service is not licensed, contact the avaya sales team or business partner for a proper license file. My try to understand and modify avaya jtapi implementation juradozavayajtapi. Make sure the tserver software is up and running on that host.
How to implement a tapi solution with avaya stack overflow. Authentication and encryption setup for cti, jtapi, and tapi. Authentication and encryption setup for cti, jtapi, and tapi add application and end users to securityrelated users groups certificate authority proxy function service activation. The tsapi sdks are available for download under the appropriate releases topic.
It consisted of a number of call control commands for switching calls, voice mail and call logging using netware servers. Jtapi media is suitable for applications doing content processing, independent of the call setup, signalling and routing. Cti server for avaya the ctisvr is a cti server for ivr system and frontend applications. It is an extensible application programming interface api designed to scale for use in a range of domains, from firstparty call control in a consumer device to thirdparty call control in large distributed call centers external links. Open source jtapi implementation with multiple pluggable service providers.
Jtapi provides a clientside interface to the tsapi service, and as such, enables. Not to be left behind, sun microsystems created a java telephony api that they called java telephony api jtapi. It also provides a mapping of deprecated observer style events that were the norm in jtapi 1. A more comprehensive api for 3rd party call control is tsapi, but cisco. Avaya aura application enablement services is a serverbased software solution that provides an enhanced set of telephony apis, protocols, web services, and direct ip access to media, and supports standards such as csta, jtapi and tsapi that expose avaya aura communication manager features. Jtapi is listed in the worlds largest and most authoritative dictionary database of abbreviations and acronyms.
Whats the difference between tapi and tsapi stack overflow. Telephony server application programming interface tsapi. The java telephony api jtapi supports telephony call control. Tapi allows applications to control telephony functions between a computer and telephone network for data, fax, and voice. Computer telephony integration and apis tao, zen, and. The tsapi client is available for download from devconnect portal, under the appropriate ae services release contents topic. For example, this api is designed to simplify applications that implement interactive voice response ivr systems, auto. Jtapi provides an api for interacting with the telephony system from a java program. Avaya support downloads avaya aura ae services tsapi. Avaya aura application enablement services tsapi client ms windows. Generally, an ebook can be downloaded in five minutes or less. Appendix c is a useful reference for tsapi developers starting to use the jtapi api or vice versa. The core package provides the basic framework for simple telephony processes such as placing a call, answering a call, and dropping a call. Chansccp channel driver for asterisk replacement for the sccp channel driver in asterisk.
To get the cisco events i downloaded the tsp from the call manager and then my tapi code just works. Net based tsapi client for connecting to avaya phone systems for the purpose of monitoring and controlling extensions. The telephony application programming interface tapi is a microsoft windows api, which provides computer telephony integration and enables pcs running microsoft windows to use telephone services. For a complete understanding of the avaya jtapi libraries, refer to the jtapi documentation. Tapis design was oriented torward first party call control i. Tsapi for avaya communication manager programmers reference. See, downloading tsapi clients downloading software from plds before you begin ensure that you are an avaya customer and you have registered on the avaya plds web site. Here is the reference implementation spec for jtapi 1. The following table lists the raw tsapi constructs that may be converted into their jtapi equivalents. Avaya aura application enablement services jtapi sdk linux 6.